Those who read my newsletter for a while know how much I stress the need to plan operational work. While product people only care about features, technical leaders must make sure the machine keeps running. Too many teams plan as if all they will build are features. The cold reality of building products is that a considerable amount of our time needs to go to the other stuff. Operational work is an umbrella term for all the unsexy tasks that don’t deliver new features.
Four flavors of operational work
Four flavors of operational work
Four flavors of operational work
Those who read my newsletter for a while know how much I stress the need to plan operational work. While product people only care about features, technical leaders must make sure the machine keeps running. Too many teams plan as if all they will build are features. The cold reality of building products is that a considerable amount of our time needs to go to the other stuff. Operational work is an umbrella term for all the unsexy tasks that don’t deliver new features.